Orders and Return

WHEN WILL MY GOODS BE DISPATCHED?

All products will go out between 2-3 business days, this does not include weekends or holidays. Estimated arrival time is dependent on the shipping method and where you are located in the country.

CANCELLATION AND RETURNM

1. You have the right to cancel your order at any time up to 1 working day after the day following the delivery of the goods by contacting our Customer Services department by email. Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use or open any sealed packaging. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information on contact@hempgarden.org.

2. If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should only return products once authorized by a Company representative to do so and you will be provided with the relevant returns address. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting (proof of posting can be obtained free of charge at any Post Office).

3 If your order is returned to us due to non-delivery, incorrect address, no one available to sign for and/or collect your goods, you will incur a re-delivery charge(s). Refunds will not be given for goods that have been shipped and returned to the Hemp Garden for any of the foregoing reasons. Upon receipt, all goods will be examined. For hygiene reasons, we are unable to offer refunds, replacements or exchanges on any opened or used goods.

4. If you do not return the goods within 7 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.